Frequently asked questions

When do I get my ticket numbers?

After Stripe confirms your payment and the order is marked paid.

Do I get an email confirmation?

Yes, when SMTP is enabled in the site configuration.

Where can I see my entries?

In the My Account area after logging in.

How are winners selected?

The admin dashboard runs the draw using the pool of issued ticket numbers.

Can I reset my password?

Yes. Use the forgot password page to receive a reset link.

Are payments secure?

Payments are processed using Stripe Elements and Stripe Payment Intents.